Refund policy
Last updated: August 2026
Returns and refunds
Due to the recent surge in oil prices and rising shipping costs to our warehouse, we are unable to accept returns at this time.
If something is wrong with your order, contact us and we will make it right. In most cases you keep the item and we issue a refund or send a replacement.
To start, email support@faithment.com within 30 days of delivery with:
- Your order number
- A description of the problem
- Photos or a short video showing the issue
When you receive a full refund or replacement
You are entitled to a full refund or a free replacement — your choice — if:
- The item arrived damaged or defective
- You received the wrong item
- The item is materially different from how it was described on our website
- Your order never arrived (see the timeframes in our Shipping Policy)
- Pages are missing, misprinted, or illegible
You do not need to return the item. Photos are enough.
When a partial refund may apply
For issues that fall short of the above — minor cosmetic imperfections, or a product that simply wasn't what you hoped for — we review requests case by case and may offer a partial refund as a goodwill gesture.
These are discretionary and assessed individually. Contact us and explain the situation; we would rather resolve it than have you feel ignored.
Change of mind
We are unable to refund orders simply because you changed your mind after purchasing, or because you found a similar product elsewhere at a lower price. Please review your order before completing checkout.
That said, if you contact us and your order has not yet been processed, we will cancel it and refund you in full. See Order Cancellations below.
Digital products
Our digital bonuses — the 30-Day Guided Bible Study Plan, the Daily Faith & Gratitude Journal, and the Bible Memory Verse Cards — are delivered by email immediately after checkout and cannot be returned.
If you did not receive them, check your spam folder first, then contact us and we will resend them.
Order cancellations
Orders can be cancelled and fully refunded if you contact us before the order has been processed.
Orders are processed within 1–2 business days, so please reach out as soon as possible. Once an order has been processed or dispatched, it can no longer be cancelled — but the terms above still apply if anything is wrong when it arrives.
Orders that haven't arrived
Delivery typically takes 6–12 business days after processing.
If your order has not arrived within 20 business days of dispatch, contact us and we will either replace it or refund you in full. If tracking shows the parcel as delivered but you have not received it, let us know and we will open an investigation with the carrier.
Contact
Faithment
Email: support@faithment.com
Address: 2709 N Hayden Island Dr, STE 480830, Portland, Oregon 97217, United States