Shipping policy
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Orders placed after 5:00 PM or on weekends and holidays begin processing the next business day. During sales, product launches, or peak seasons, processing may take slightly longer, we'll let you know by email if that happens to your order.
You'll receive a confirmation email as soon as your order is placed.
Shipping Times
United States
- Estimated shipping time: 6–12 business days
- Total estimated delivery: 7–14 business days (processing + shipping)
International Orders
- Estimated shipping time: 7–13 business days
- Total estimated delivery: 8–15 business days (processing + shipping)
Business days do not include weekends or public holidays. Delivery windows are estimates, not guarantees.
Shipping Costs
Shipping costs are calculated at checkout based on your destination. Any free shipping thresholds or promotions will be displayed on the product page and applied automatically in your cart.
Tracking Your Order
A tracking number is emailed to you as soon as your order leaves our facility.
Please allow 1–3 business days for tracking to become active in the carrier's system. Until then, the number may show no movement or return no results — this is normal and does not mean anything is wrong with your order.
If your tracking hasn't updated after 5 business days, email us and we'll look into it.
Customs, Duties and Import Taxes
International orders may be subject to customs inspection, import duties, or taxes charged by your country's authorities. These charges are set by your local government and are not included in your order total.
The recipient is responsible for any such fees. Faithment has no control over these charges and cannot predict their amount. Customs processing may also add time to delivery beyond our estimates.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur due to:
- Carrier disruptions or backlogs
- Customs inspection and clearance
- Severe weather
- High-volume periods and holidays
- Incorrect or incomplete delivery addresses
- Circumstances outside our reasonable control
Once an order has been handed to the carrier, it is in their possession and delivery timing is outside our control. We'll always help you track it down and will work with the carrier on your behalf.
Incorrect Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.
Orders returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense, or refunded minus shipping costs.
Contact Us
Questions about your order, shipping, or tracking:
Email: support@faithment.com
Last updated: August 2026